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Product & Technical Support




A Teton Data Systems Health subscription always includes immediate, personal support and outstanding customer service. Our customer service is unparalleled in this industry. We are here to support you every step of the way.

Please call, email us, or fill out this short form and we will assist you as soon as possible.


Support Form

Email *

 

 

Attention Students



• If you are a student, check your school's library for information on accessing TDS Health STAT!Ref. Search for statref or look under Databases |S| or eBooks.
Click here for information to create/renew an Anywhere Login Account for use on mobile devices or off-campus without needing a proxy server.
Click here to learn more about STAT!Ref Mobile.
• Learn what you can do with a TDS Health/STAT!Ref Profile.

 

These are some of the things we are here to help you with:

  • • 3rd Party Access Configuration
  • • Access Issues
  • • Adding/Removing IP Addresses
  • • Administrative Assistance
  • • Anywhere Login Accounts
  • • Browser Issues
  • • Contact Configuration or Changes
  • • Discovery or Federated Search Help
  • • Durable URLs to Titles and Resources
  • • Evidence Alerts Issues or Questions
  • • Full User Accounts
  • • Link Resolver/Referring URL Questions
  • • Link Wizard
  • • MARC Records
  • • Mobile App Help
  • • Organization or Subscription Name Changes
  • • Profile Setup or Questions
  • • Proxy Problems or Questions
  • • Search Assistance
  • • Stats Questions or Help
    • Whatever the issue, just get in touch and we will get it taken care of.

      Here is some additional information you may find useful.

      If you are a subscriber, check out our Help files within your subscription. HELP is in the menu at the top of the subscription.

      Need help with our app or how to get started? Go to our Mobile page and check out the product highlights for all kinds of great information.

      For other inquiries, please choose one of these contact options.

      Marketing

      Phone:
      Toll Free: 1-800-733-5494
      Direct: 1-307-733-5494
      Fax: 1-307-739-1229

      Marketing can assist with such things as:

      • • Custom Handouts
      • • Help promoting TDS Health at your institution
      • • Information about our Blog
      • • Product Information
      • • Trade Show Information

        • Client Relations Manager

          Phone:
          Toll Free: 1-800-733-5494
          Direct: 1-307-733-5494
          Fax: 1-307-739-1229

          Your Client Relations Manager can assist with such things as:

          • • Contact Changes
          • • Concurrency Changes
          • • Interface Questions (e.g. alerts, searching, results, citing, etc...)
          • • IP or Username & Password Changes
          • • Mobile Accounts
          • • Pricing
          • • Product Information
          • • Renewal Help (Quotes)
          • • Stats
          • • Title Updates
          • • Training
          • • Trials… and much more!



 

Phone

Toll Free: 1-800-733-5494
Direct: 1-307-733-5494
Fax: 1-307-739-1229

 

Hours

Mountain Time Zone
Monday through Friday
8:00 am - 5:00 pm

 

Email